Samsung Smart Washer App Comentários

App is for washer only, not dryer. No app search results for dryer only. Chat support took me to a range discussion, not dryer. Dryer voice support tried to sell me a replacement because repair cost would equal cost for a new appliance.

Samsung products are complete trash!!! Will never buy another product made by this company. The smart care is a joke after 4 years there’s no support for the appliances washer/dryer I purchased. Here I am looking to have to replace the trash appliances I wasted my hard earned money buying 4 years ago! Lasted 4 years!!! Really Samsung!!

I’m only giving this a one star because I wish you could use it like the Smart things app. My laundry is in my basement so it would be nice to know when my washer is done without having to go down to check or set an alarm. I like the smart things app because it tells me when my fridge door is opened and closed. I just wish this one was the same.

I outfitted my house with all the newest appliances in 2013 that Samsung had to offer, the apps were glitchy at best. Recently I went to relook at the apps and found that they aren’t even available anymore for the models of appliances that I still own. They figure you’ll spend $25k on appliances then when they changes all the apps and make them obsolete then you will just rebuy all the appliances so you can use the new app they offer. Um no. These are the last Samsung products that I will buy. Over the years I’ve had many and they don’t support any of their earlier products. You can’t find the parts to fix them, you get no support at all. I would rather buy from any other company than this one, and let me tell you, my whole house is covered head to toe with their products. As each issue arises with each one, I replace it with a non Samsung brand. Just because a model is an older one shouldn’t mean that the company who made that model should abandon it. The products don’t last, then when you need to fix them the parts have become obsolete, then when you try to get support it’s a joke because there isn’t any. They just send you in circles instead of telling you they can’t help you.

Bought a brand new washer and dryer set with smart care and almost two years later, have yet to be able to use said feature. The crappy app only recognizes the washer’s code, never the dryer. And even though the washer’s code is recognized, I still can’t control the washer from the app, because there’s no way to see the supposedly linked washer to be able to do anything with it. Waste of money and time.

Do you actually have an app for the dryer?

If you’re lucky, maybe. I had ZERO help by using this for clothes dryer problem.

App won’t connect to washer. An error message every time you try to scan the code.

There are so many 1 Star reviews on here that complain about connectivity issues, lack of features, etc. All this app was designed for is to check error codes so that the consumer can be walked through by a customer service rep when problems happen. Basically so that a repairman doesn’t need to be called out for little things that can be easily fixed. It is so absurd that people don’t understand this! One review basically blamed this app because the person wasted either 20 or 25k (I guess they forgot how much they were trying to lie about spending in their 1 paragraph review)??? It’s a good app if you know how to use it. My washer was displaying a weird error code which basically just needed to be reset. Used the scan feature on the app, reset the machine, calibrated the drum, boom 5 minutes later it was back up and running.

App doesn’t work and the washer is terrible. Would not recommend product.

Can’t get app to connect. Please Fix.

This app is so poorly designed. Looks like it has never been updated since the 2000s. Doesn’t connect properly and is a total waste once you do get it connected after 15+ try’s. Washer and dryer are amazing but the app is 1 star.

1star isn’t low enough. I’ve had washer and dryer over ten years. The smart part has NEVER worked

I have a 2022 dryer that works with Samsung’s SmartThings app (which is also crappy but deserves 3stars for working mostly) this app deserves negative stars! Read the reviews and you’ll notice this app did exactly what SmartThings does now for the “upgraded” appliances. They just purposely updated all their old apps to do jack squat to force customers to upgrade to a SmartThings compatible model- for money. Which means I won’t be buying anymore Samsung smart devices, because I don’t put it past them to try and even make SmartThings outdated just like this app for greedy money upgrade ploys. They don’t realize these shenanigans are loosing them an entire smart market to Amazon products- which are the future of the market amongst Apple smart devices. They fail- LG does too, but I’ll even take them over Samsung. For a truly smart washer/dryer, look up “Miele TwinDos Washer” it even works with Alexa - Samsung could never. But honestly just wait it out for them to really become smart. Right now all “smart” washer dryers other than my expensive recommendation are rather “dumb.”

The dryer to connect in the first place. Smart home yeah right nothing connects on any of the MANY and I mean many Samsung smart apps for appliances they have out. Tried on iPhone, android, and even tried to skill link for Alexa nothing not a thing connected to even try it. Returned the smart hub, waste of money, didn’t return the dryer was thinking about it for a min since I paid for the extras and they don’t work but it was on sale and cheaper then the other one I was looking at so it stays. Will not be getting the matching washing machine when my current one bits the dust tho nope Samsung is persona non grata in our house now.

For a company that makes electronics, this app is incredibly bad. It honestly looks like they hired someone with no experience and completed it in an afternoon. It might not be such a big deal if the manual that came with the machines were useful, but it relies on the use of this app to answer questions which is obviously the incorrect thing to do

I have three Samsung appliances at any given time at least one of them is not working. And worst if you call costumer care the first thing they want is a credit card number. Worst customer care ever.

This app works about as good as my new dryer. Both are broken. If the app isn’t ready for prime time, just pull it and fix it. Virtually everyone has problems with this app. Please fix it and also please make better products. Thx.

Samsung should really notify buyers of their laundry machines that the companion app does not work. What a load!

The functionality is so lame that they would rather not mention it.

The notifications never worked, but you go proactively monitor the progress of the washer and dryer cycles. Now they “updated” the app to not monitor at all. They completely removed the only useful part of the app. No other app they make connects to my washer and dryer. Never buy a “smart” washer and dryer from Samsung. They don’t give a rip about this part of their business.

I was very impressed at how the app worked in combination with the customer service staff to resolve my problem without the need for a repairman. The app made the situation much easier to navigate.

Read all the one star reviews. The app fails on all levels (as it doesn't work)

App won’t find washer or dryer & both are connected to Wi-if as indicated by status screens & updates having been downloaded to both machines!

Like all Samsung software this app is a piece of crap. It simply does not work.

This is the explanation provided if one needs to use the App to diagnosis a problem (Smart Care) “depending on the situation. 1. Turn the power off and on and then press the Smart Care button and hold for 3 seconds before 10 seconds is passed after turning the power on again. 2. If a problem occurs in the washing machine, immediately press the Smart Care button. For more information, refer to the user manual.” What !!!! Does Samsung have anyone technical who proof reads their instruction FYI The App crashes immediately when use in this function

Remove app if it is not going to be maintained. It does not work

Can’t set up the appliance using iOS 14.2 even after connecting to the SMARTWASHER access point as instructed. The app just doesn’t work at all.

Dear lord, what good is a product who’s internal WIFI can’t reach 20 feet? Worthless app! I needed this, too!

The app in iPhone X appears to be bad design and graphics and fonts merged together I was unable to read it clearly. The app has less information as an app than manual ( that’s also a problem ) the product has no specific details so you can connect the device with. Mostly elementary mistakes in design that appears to be such low quality of design and money wasted.

Loved my washing machine until their employees were sent to change washer top as it was said to be able to come loose and cause bodily harm..... now everytime I wash a load of clothes they come out with trash particles on them..... tried to send pictures of items but unable to contact Samsung..... why couldn’t they have sent experienced people..never had that problem before......now can’t even send my review.........

This is my 2nd Samsung washer & dryer. My clothes are very clean & whites are white. Use sanitizer for whites & heavy for dirty jeans. I use best laundry detergent Persil ... never bleach For white I use an extra Pod with detergent. Love my clean clothes

This app doesn’t even deserve 1 star or even half it doesn’t have my country and takes way to long to load to if you live in North America don’t download this app

Needs touch id added

Waste of money

I tried to connect with my washer and dryer, but they both not working at all, why you designed it but it’s not working at all! Waste my time.

After following directions in manual to download this app, nothing worked at all. What’s the point?

Samsung, shame! Returned the devices. Ridiculous you have to pay extra for them anyway. Too much hassle trying to connect.

This app is by far the absolute worst!!! Please fix and update.

They connecting is bull and the self diagnostic work kinda. When u line it up to the green and red , the app gives up and just shows a picture if that’s what’s on the washer . If they just had the different emotions that indicated how the washer is on the manual, that would have been way better.

Makes you sign in every time you change screens even if you check stay signed in this app is absolutely worthless

Need to integrate smart dryers to work with IFTTT like most other Samsung smart appliances. Paid lots of $$$ to get smart devices from Samsung, to find out their apps are useless and not all products support IFTTT!

There’s no way to enter the error code manually in the app in the window that asks for manual code entry. For the price of these appliances, you’d think Samsung would have developed a working app, designed to iOS user interface standards.

So I spent over 20k decking my house out in all the “latest and greatest” Samsung smart appliances. I wish I had read these reviews first because literally none of it works I have a fridge, range, hood scoop vent, washer and dryer and nothing connects properly - I have 5 different Samsung apps all of which require accessible sign ins (almost every time I change screens) and I can’t get anything accept the driver to connect. The range temporarily from time to time but washer and dryer and hood vent never have waste of 25k

Could not get my new washer and dryer to connect..... unfortunate

Download the smarthome app. The picture is a green and blue upside down V with a white background.

I rarely write reviews, especially negative ones, but this one deserves it. Pairing the washer and dryer is quite a process and once it’s done it says “[appliance] power off or smart connect disabled,”although I’m standing right in front of the appliance that is both on and has smart connect enabled. Haven’t been able to get passed that so I can’t even speak to any functions it is supposed to have. FYI: I’m very tech savvy so this isn’t a user error.

It won’t even connect! Very user unfriendly

This only redirects you to the Samsung Smart Home app, which DOES NOT WORK! I tried repeatedly to connect my new Samsung flex washer to my iphone 8, and it NEVER would connect!