The worst washer

The first load of laundry I washed in this Samsung came out as dirty as it was when I put it into the machine. I reckoned I did something wrong, and set a new program to wash the load again. Came out with stains in place as before. I then read the manual and saw that this machine considers "hot" a temperature like a warm bath, and "warm" is.... "swimming pool temperature"! If you put on the heavy duty program , the manual says : "since.. Washer must reduce... energy as first priority, ... more cold water entering the washer"
No wonder nothing gets clean!
I immediately contacted the Samsung, where I was told they werent responsible as they "sold" the machine to Karls Appliances, and then to Karls, where I was told they will not take back a machine that has been used, although I showed them one of the twice-washed dirty rag to prove the machine is faulty.
2 lessons learned: never buying anything Samsung again, and never at Karls again.
Do not buy this awful machine!

Neveragainsamsung about Samsung Smart Washer