Samsung Smart Washer App Reviews

Read all the one star reviews. The app fails on all levels (as it doesnt work)

Doesnt work as advertised. A solid waste of time.

The other reviews are spot on. Poorly written, thrown together app that hardly stays connected to the units. I expected more from Samsung. Havent used the LCD washer/dryer enough yet to know if that was a bad decision. Hopefully a revamped app will save them from one star reviews. Note: cannot control gas dryer from app. Only view status.

It is all hype and bs. Very poor website to register and several steps to get the washer or dryer to work. I had them both working, and the washer stopped connecting to the internet, and I had to unplug it every time to congigure the wifi all over... then the phone app would never recognize the washer in my device list. Repeated calls to service techs when finally one said the the app does not work with iphone 4S when this site clearly says that it does. A load of crap and waste of money and time.

The first load of laundry I washed in this Samsung came out as dirty as it was when I put it into the machine. I reckoned I did something wrong, and set a new program to wash the load again. Came out with stains in place as before. I then read the manual and saw that this machine considers "hot" a temperature like a warm bath, and "warm" is.... "swimming pool temperature"! If you put on the heavy duty program , the manual says : "since.. Washer must reduce... energy as first priority, ... more cold water entering the washer" No wonder nothing gets clean! I immediately contacted the Samsung, where I was told they werent responsible as they "sold" the machine to Karls Appliances, and then to Karls, where I was told they will not take back a machine that has been used, although I showed them one of the twice-washed dirty rag to prove the machine is faulty. 2 lessons learned: never buying anything Samsung again, and never at Karls again. Do not buy this awful machine!

Manually clicking "Smart Control" is required to use all the functions. How dumb! Whats the point of this app if we need to walk to the washer-dryer to click on the screen? The only use I see is notifications and checking status.

I own a top of the line washer and top of the line tv from Samsung and both have terrible app user experience and app support. I actually considered switching to a samsung galaxy and these apps are proof that samsung does not produce quality integrated products the way apple does. Samsungs smart products are in reality, just dumb.

I cant even find instructions on how to get it set-up. Why incorporate technology if youre not going to support it?

Hope that they update and get this working!

The only reason you would want an app for a washer/dryer would be to receive an alert at the end of a cycle. Unfortunately, this app cant do this simple and what seems like a straight foreword task. The worst part is that the majority of people that read this review will already own this washer/dryer and is stuck with the very crappy app.

I was able to connect to the washer, but the dryer could not be found when the app did the sync search. I updated the software to ensure it was up to date. No dice. Samsung over promised and under delivered. Sad. I ensured that all the

While their products are nice, theyre continually flawed by the WORST consumer technology in the world. PLEASE fire your entire tech team and start over. Call Apple for some advice, I BEG of you. From their Smart TVs to their washers & dryers, the apps, setup and navigation are horrendous. I finally put their Smart TV on to Apple TV to spare myself the clunky interface. Wish there was as simple a fix for this app and their laundry products. DONT EVEN BOTHER DOWNLOADING THIS. TOTAL WASTE OF TIME. My dead goldfish could design better technology.

The app does not work! Please update to synch easily!

The worst app ever! It didnt even recognize my machine... So horrible that I felt compelled to write a review...

Just got a new washer and read the reviews on the app. I downloaded it anyway but like others before me could not even synch with my washer. Please fix !

Why is it impossible to connect both inside and outside the home. The app should work the same in both locations. Please update.

Why don’t they start from scratch; and update the machines too, get ride of the need to pouch the Smart Control Button! The app needs a major update overhaul and with the amount of people buying these machines Samsung certainly should invest the resources to make it happen. Also the software on the washer and dryers is connected to Wi-Fi and has never been updated by Samsung. Both the app and the washer and dryer should have a complete software updates and Samsung is absolutely disrespecting their customers by not investing the time and resources into their products to update the software to make them usable and functional as promised when these items were sold!!! Shameful!!!!

This version of the app did not fix any problems with the bad user interface, but now it crashes frequently and has stopped finding my dryer altogether. It does not even stay running long enough to provide alerts, which is the primary reason I chose this pair of machines. This app is not better than nothing. Every aspect of it is maddeningly frustrating. If they can fix all the User Experience flaws and bug-ridden problems with it, I will happily give it give it five stars. Until then, Ill recommend not downloading this app, and checking on your clothes the old fashioned way. It will make you happier than struggling with it.

Update: 8/22/14 This app update has not fixed any bugs! Push notification when laundry is done does not work! The need to click an additional button on the machine in order to use the AP is obnoxious. If Im already at the machine pushing buttons why wouldnt I initiate the wash/dry cycle right then. Its unbelievable that Samsung has not invested any time to get this right!!! Both the AP and the software on the machine need a complete overhaul. This is very disappointing Samsung! Please get it right.

App doesnt work as describe, I cant even get it to connect to my wifi. Major update needed. Dont bother with this app until Samsung updates it. Terrible app and the washer dryers software is about the same!