Samsung Smart Washer App Reviews

I downloaded this app when my dryer was malfunctioning. Was pretty excited to have troubleshooting done for me, but the code came back that there was nothing wrong. After normal troubleshooting, found and replaced the thermal fuse that wasnt letting the dryer heat up. Basically the "smart care" portion of this app is worthless meaning any "smart care" function on products is worthless as well. Personally, I would trade the frills of this apps connectivity for better product reliability.

The app needs to be in the foreground and your phone screen on for the app to alert you that your laundry is done... Which renders it pretty much useless. Im very disappointed in this app.

I think the signal is too weak. The router being 30 feet away from the washing machine is too far, I guess. Not a problem for my phone or other devices. App seemed like a cool idea but Ill never know.

This app needs an update to actually be usable, as it is the notification doesnt work well for completion and there are a lot of bugs and crashes.

After wasting 30 minutes just trying to get it synced to my wifi....I finally came to my senses asking myself, "even if it does connect, so what the functionality is pointless and would add no value whatsoever. Im thinking maybe the high school intern at Samsung labs needed somebody busywork.

Dont bother. Impossible to setup.

I realize that the concept of making a quality product for iOS users may seem a bit unsavory to you, but this app is a joke. Its so obvious that youre purposely hampering the user experience, and its just pathetic. The app doesnt even match the pictures in your own washer manual, for pitys sake. Do some demographic research, and I think youll find that the majority of people who are willing to pay top dollar for your high-end washers and dryers are also likely to have an iPhone, not a Samsung device, in their pocket.

I love the idea of a smart home and that the washer/dryer is apart of that, but its an idea. This app stinks and I spent 30 minutes trying to sync it with wifi, which the router is right in the next room. Disappointing. I hope Samsung can spend quality time designing apps like this instead of suing Apple over who invented the phone

Really I could run my dryer if it was electric but not since its gas? The whole set up is the same but at the very end when you push the button to start the dryer it tells you only monitoring machine status is available for gas dryers

I would rate 5 stars if app had a timer function. It should allow you to preset a start time for the washer. Please fix!

So it’s almost 2 years later and there has been no change/improvement other than to introduce a 2nd app, with an ‘alternative way’ to connect - the Smart Home app. Neither work. I’ll know in future to request a money back guarantee anytime a buy a major appliance with ‘smart’ features. Clearly this app wasnt given any user testing as it is so clunky to use its embarrassing. Why do I need to pick between Indoor and Outdoor control? Surely the app can figure out if Im on the same Wifi network as my appliances and select the appropriate connection method. Having to authenticate every time I open the app and choose the outdoor connection method, really? And having to authenticate separately for the washer and the dryer? Please, please, please go talk to some real users and understand how we want to use this app. Is it really too much to ask to have a simple dashboard which shows your registered devices and current status and time remaining? Then just tap any individual item to get the more detailed info. And why oh why once the cycle is finished and the machine powers off, does that also mean that you cant connect to it? (so if you were away from your wifi network and missed to completion alert, you cant double check status) Hopefully these misses can be corrected in updates.

I was really looking forward to using this app but it would never connect to the washer. Maybe this is because the washer requires WPS support (which Apple removed from the AirPort Extreme) and Im not willing to jump through hoops to downgrade my router. I also hated the requirement to create an account and constantly type/choose things that should be remembered. There is no software update for the WF455ARG (not that I could download it anyway) but I hope other washers dont require it, not that its going to help me. I realize that Samsung was probably trying to be helpful since WPS doesnt require one to type in a potentially long series of characters. The manual says "may not be connected" if the router is not WPS-certified. It should say "will not be connected." I contacted support and they told me there is no way to disable the wireless function. If like to say more about the app itself but other reviewers seem to have covered the things I wanted to mention since I did try using the app and was able to do some things in an effort to get it connected. Has potential but it turned out to just waste a lot of my time.

We like our Samsung washer and dryer, but this app is terrible. The instructions for connecting to the appliances are very poorly written and simply dont work. They should revise the app thoroughly by spending some time with the machines. This app doesnt even deserve one star.

This app is the reason I own an iPhone instead of a Samsung. The instructions on how to sync with the app were completely wrong. After 15 minutes trying to follow the written instructions, I experimented. Got the app to sync?, but it does nothing so far. Dont waste your time.

This works in my local network but not not from outdoor. Weak sauce.

I was so excited to use this app to keep an eye on what my washer is doing as it is located in the basement. After half an hour of trying to get the app to locate the machine, I see that iPhone 6 isnt even supported! Cmon, Samsung, really? Please update this app and make it compatible with current iPhone models and also easier to set up, as others who have managed to connect their appliances seem to have other issues as well. Its really a shame that an app that has the potential to be really useful has only one-star reviews.

The labyrinthine steps you’re supposed to go through don’t make any sense, are conflicting depending on where you go (online/app). I can’t figure it out, if its even possible.

Dont even bother. I wasted too much time trying to set up this joke of an app. Samsung is an industry leader in appliances, you would think if they are going to integrate the "smart" technology into their appliances it would be functional.

Useless app. Result has nothing to do with actual issue.

This app makes me want to return my new washer and dryer out of principle. Worthless app and a major waste of time attempting to get it to work on my iPhone 6S. Samsung should be embarrassed as a company for putting out such a useless app with impossible to follow instructions in the Apple App Store. Apple should kill the app from availability immediately!